“See You Out of Court!” – New ways to resolve business disputes

Disputes, whether with customers, suppliers, employees, the Council or the Revenue,  cost money, waste time, cause illness and ruin business relationships … it doesn’t have to be that way !

To learn how Mediation can support you with any disputes, please join us on Thursday 19th January at The DoubleTree by Hilton Hotel for this months seminar being hosted by Graham Ross of The Mediation Room.

About The Presenter

Graham is a semi-retired solicitor and accredited mediator.  Graham is also a leading authority in applying technology to the dispute resolution processes and, as such,has been contracted by the Ministry of Justice to pilot online mediation, as well as by two US federal government agencies, and also has been invited by the Attorney General’s office in British Columbia to meetings to brainstorm the introduction of various technologies to the court process. Graham is a Fellow of the National Centre for Technology and Dispute Resolution at the University of Massachusetts and speaks regularly at international conferences on the impact of the law on the Internet and e-commerce and on technology in the judiciary and Alternative Dispute Resolution. Graham was a member of the Working Party of the European Committee on Standardisation (CEN) which developed  a taxonomy for Online Dispute Resolution (ODR) and currently is a team member of the EMCOD project (www.emcod.net) which is  creating a facility for the European Union for the measurement of justice through ODR . Graham is also a leading trainer in ODR having created the main accredited distance training course in ODR provided by TheMediationRoom to mediators in over 15 countries.


Mediation is far more than you may think, so this enlightening seminar will cover:

  • Examples of IBM (Interest Based Mediation) at work.
  • Mediation in the workplace
  • Boardroom mediation and why and how it works – with examples.
  • Mediating supply chain disputes with suppliers and customers
  • Banking mediation
  • Mediating with HMRC (including the  Dispute Resolution Commitment and HMRC  medition pilot)
  • IPR (Intellectual property rights) mediation including disputes over domain names, image rights, website content, trademarks etc 

Graham will give particular prominence to novel techniques he has developed for resolving disputes between shareholders and business partners (see www.BoardroomResolve.com) as well as give attendees an amazing offer to provide  his Assisted DIY Shareholders Agreements (the vital pre-nuptial agreement for shareholders that solves disputes before they exist )  for the amazingly low price of £60 (usual price- £85) !

Graham will also talk on the subject of Online Dispute Resolution(ODR) for which he is the leading UK expert in the field . He has been invited to give presentations in 11 countries, co-written the European chapter in the leading academic book on the subject  and has just been invited to be Vice President (Europe) for a new ODR company set up by the man who  created and managed for 10 years all the dispute resolution systems used by eBay and Paypal.

The significance of ODR, is that last month the European Union announced that it is legislating to require ODR  in all e-commerce transactions and the UN have a working group developing new international rules for ODR.”

To benefit from this seminar please attend The Business Network Lunch on Thursday 19th January at The DoubleTree by Hilton Hotel.

To book please click here or contact Tracy on 0844 310 1400 or email

[email protected]

The Business Network Event Video highlights