Hillyer McKeown knew that to help live up to their promise of delivering ‘Unrivalled Client Service’, every telephone call made to their four offices needed to be answered within a couple of rings, by a friendly and knowledgeable receptionist. Creating a great first impression was important to the company.
We drafted in Moneypenny to help us provide an efficient and professional service. Moneypenny’s free trial was the ideal place to start. The impact was immediate, Lauren our Moneypenny Receptionist, and her team capture every call and do a fantastic job of portraying our business in exactly the right way.
Missing calls is a position no company wants to be in. We have our calls answered from 8am – 8pm which gives us business continuity, helps deliver great client service and I’m very proud to say we do not miss a single call.
Moneypenny’s positive and proactive approach suits Hillyer McKeown; they live up to and surpass their excellent reputation for outstanding service.
Partner, Hillyer McKeown LLP